All articles by Raavi Tangirala
Raavi Tangirala
Cuban cruise on the roster: Havana calling
As operators announce plans for new itineraries featuring Cuba, how transformational could the island be as an addition to the Caribbean region and what efforts must operators make to steal a march on the competition? Roger Frizzell of Carnival and Richard Twyman of Azamara Club Cruises give their input on whether the recent hype is a sign of anything more substantial.
Just like magic: guest-centric Ocean Medallion
Carnival’s new Ocean Medallion is a first-of-its-kind wearable device that bridges the physical and digital worlds to deliver a new level of personalised service. Chief customer experience officer John Padgett, who previously led Disney’s MagicBand team, tells Eleanor Wilson about the potentially transformative impact of wearables.